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#ALPHANUMERIC SENDER ID TWILIO CODE#
#ALPHANUMERIC SENDER ID TWILIO TRIAL#
#ALPHANUMERIC SENDER ID TWILIO PLUS#

In another example, the phone number entered in the Mobile Phone field already contains a Country Code - United Kingdom (+44). So, the resulting phone number will be +11112223333. This means the specified Country Code (in this example, United States is +1) will appended to the number when the text message is sent. For example, this phone number in the Mobile Phone field does not contain a country code. When your Country Code is set to a specific country, then it will be appended to any number that does not begin with that country code. If the phone number in your CRM field does not follow the "+country code-area code-number" format, then the message will fail to deliver. In the event that a phone number in your CRM field does not have a country code at the beginning of the number, we will not append the selected code here to that number.

#ALPHANUMERIC SENDER ID TWILIO PLUS#

When your Country Code field is set to World-Wide, then a plus sign (+) and the appropriate country code will need to be included directly within the recipient's phone field in order to send properly. You must have a country code in order to send Text Messages. Also, it is important to remove any dashes and parentheses from the selected phone field to ensure that the number is in the correct format to prevent issues when sending.įor the Country Code field, select your country code from the drop down menu. These are fields that are already in your CRM records.

As you can see in the example below, we have selected the standard CRM Mobile Phone field for Leads and Contacts and Other Phone field for Accounts. In the Mobile Number Fields section, you will specify which fields in your Lead, Contact, and Account records contain the phone number you want to send the text messages to. The Default campaign automation connector lets you designate this connector as the one that will be used for SMS activities in your Campaign Automations. The Notification Email field lets you enter an email address to be notified when the connector encounters issues. The Connector Name field allows you to enter a name to help identify this connector. This will open the window where you are going to be establishing which fields you want to use as the mobile number fields in your Lead, Contact, and Account records and entering the necessary account information in order to send Text Messages. Go to Settings & Support > ClickDimensions Settings > SMS Connectors. To remove webhooks, please log-in and check the Active Numbers section of your Twilio Console, select your associated Twilio number, remove any existing webhooks associated to that number, save, and then re-add the webhooks.

You can have multiple Twilio connectors in an environment, but each connector must use a different long number.Ĭaution: If you are reconnecting a Twilio connector to use SMS 2.0, then you may receive an error stating " Number is currently in use and is not available." If this error occurs, then please check and remove any existing webhooks associated to that Twilio number and retry the process.

SMS will not work if the SMS IP address listed in the article cannot connect to your CRM.

If your CRM is installed on-premise and your firewall is restricting access from outside applications, you will need to ensure that the IP addresses listed in this article are permitted access through the firewall to your CRM server.

In other words, if a Twilio connector is set up using a non-US phone number, it will not be able to send SMS messages to recipients with US phone numbers.

Twilio has informed us that they are no longer able to send to US numbers from international numbers.

#ALPHANUMERIC SENDER ID TWILIO TRIAL#

Trial accounts will not allow the API calls that our connector makes. Twilio is the service that will be sending your text messages. Your company must have a paid Twilio Account in order to use this ClickDimensions SMS feature.Getting Startedīefore you start setting up your connector, please review the following to ensure that your Twilio account and CRM are ready to use the connector. To find out what countries Twilio services see their page here. All charges for SMS messages are paid by you directly to Twilio. You'll need your Twilio account information to configure the SMS settings and begin sending text messages. SMS with ClickDimensions allows you to send marketing text messages to your Leads, Contacts, and/or Accounts via integration with your Twilio account.